When you need treatment

When you need treatment

Call BUPA Health Insurance first

Before commencing any treatment we recommend that you call any of our advisors at the customer service center tel. 0-2632-1122 or email csc@bupa.co.th. Our fully trained nurses will confirm your level of cover and give you advice on which hospitals and clinics to go to. They are available seven days a week between the hours of 8.00 a.m. to 8.00 p.m. Monday to Friday and 8.00 a.m. to 5.00 p.m. at the weekends and holidays. After office hours, please contact our hotline number at 0-6100-8900

Which hospital can I go ?

You are covered 24 hours and worldwide. However, if you are planning treatment in Canada or in the United States please contact us first. Outside of Thailand you may be expected to pay first and claim later. In the event of an emergency or an accident outside of Thailand you may ask the hospital to contact us and we will then guarantee the charges up to your benefit limits.

In Thailand BUPA Health Insurance membership card is recognized by over 180 hospitals and 60 clinics. With our card you will not be asked for a deposit and all bills for eligible medical treatment within your plan limits will be sent directly to us for settlement. For information about which private hospitals and clinics are closest to your home, please check our hospital and clinic network list.

Where can I get the best Medical care ?

All private hospitals must be licensed by the ministry of Public Health and their doctors must be qualified.

If you are not using a hospital in BUPA Health Insurance network you should check with the hospital that they have the following:-

· 24 hours access to emergency care

· intensive care

· Blood bank

· Doctor on the premises 24 hours a day

· Qualified nursing staff

· Access to EKG equipment and staff trained in resuscitation

What type of accommodation will I have?

The majority of hospitals will have either shared or single accommodation. You may need to check with the hospital how much they will charge and what your policy will cover you for.

Some hospitals charge a room service charge which will not be covered by your health insurance policy.

How do hospitals charge?

Hospitals will normally break down charges into the following areas:-

· Accommodation

· Nursing services

· Hospital general expenses.

· Anesthetist’s fees and anesthesia

· Surgeon’s fees

· Physician’s visits

· Outpatient treatment

Hospital general expenses may include drugs, dressing, X-rays and laboratory tests. Some hospitals may give a more detailed description of these items. The Operating fee is the charge for the use of the operating room and the staff. The surgeon and the anesthetist will also make a charge for performing the operation and for any post operative consultations. Their fees are usually collected by the hospital. The physician’s fee is the charge made by the doctor for visiting you in your hospital room every day.